Support
Need help with Numcross? We’re happy to assist with gameplay questions, bugs, ads, purchases (gems / Remove Ads), and privacy requests.
Contact email
Please include:
- Device model and Android version
- App version (from Google Play or app settings, if available)
- A clear description of the issue
- Screenshots, if they help explain the problem
Common topics
- Ads / hints — note whether the ad failed to load or the reward did not appear.
- Purchases — Remove Ads and gem packs. Try Restore Purchases in Settings first.
- Progress loss — clearing storage or reinstalling removes local progress.
- Daily puzzle — a new cross arrives at 00:00 UTC.
- Privacy / deletion — see Privacy Policy and Data Deletion Instructions.
Response time
We usually reply within a few business days. Complex advertising or store issues may take longer.